Question 1

How much does Bite Built AI cost?

Accepted Answer

The app is free to download and use. Plus ($3.99/month) and Pro ($7.99/month) unlock extra features — see the pricing page for the full matrix. Consumable scan packs (10, 25, or 100 scans) are available as one-time purchases inside the app.

Question 2

How do I cancel my subscription?

Accepted Answer

Subscriptions are managed by Apple or Google. On iOS: Settings → Apple ID → Subscriptions. On Android: Play Store → Menu → Subscriptions. Cancelling stops future renewals; you keep paid access until the end of your current billing period.

Question 3

Can I get a refund?

Accepted Answer

Refunds for subscriptions and in-app purchases are handled by Apple and Google per their policies. We can't process the refund directly, but email support@bitebuiltai.com and we'll help you submit the request to the store.

Question 4

Do scan packs expire?

Accepted Answer

No. Scan packs are consumable purchases that never expire while your account is active. They stack on top of your subscription's monthly allowance.

Question 5

How do I reset my password?

Accepted Answer

On the sign-in screen, tap 'Forgot password'. We'll email a 6-digit code to your account email — enter it in the app, then set a new password.

Question 6

Can I use Sign in with Apple or Google?

Accepted Answer

Yes, both are supported on iOS and Android. Sign in with Apple is required for App Store compliance when you offer third-party social logins — we support it natively.

Question 7

How do I delete my account?

Accepted Answer

Open Settings → Account → Delete account. This removes your diary, workouts, photos, and profile within 30 days. We retain only the limited records we must for tax or legal compliance.

Question 8

Can I export my data?

Accepted Answer

Yes. Plus and Pro users can export diary entries, workouts, and body metrics as CSV from Settings → Data → Export.

Question 9

How accurate is photo logging?

Accepted Answer

For typical home-cooked and restaurant meals photographed from above, we see detection accuracy above 90% on food identity and within ±20% on portion size. Portion estimation is the hard part — you can tune it per food with a slider, and your adjustment is remembered for next time.

Question 10

Does the app work offline?

Accepted Answer

Most screens work offline. Logged meals and workouts queue locally and sync the next time you have signal. Photo logging requires an internet connection because it calls our AI vision pipeline.

Question 11

Does it integrate with Apple Watch or Garmin?

Accepted Answer

Apple Watch workouts sync automatically via HealthKit. Other wearables (Garmin, Fitbit, Whoop) sync through Apple HealthKit or Google Health Connect — any data they write to those platforms is available to us.

Question 12

Can I import from MyFitnessPal or another app?

Accepted Answer

Not yet. We're prioritizing a clean data model and will add imports after launch. In the meantime, any foods you log manually become part of your searchable history after the first entry.

Question 13

Do you sell my data?

Accepted Answer

No. We don't sell your data, share it with advertisers, or use it for cross-context behavioral advertising. Full details in our Privacy Policy.

Question 14

Are my meal photos used to train AI models?

Accepted Answer

No. We explicitly instruct our AI provider not to retain or train on the content you send. Your photos are stored in a private bucket accessible only to your account and are deleted within 24 hours when you remove the meal.

Question 15

What health data do you access?

Accepted Answer

Only what you grant permission to, per-category. The app asks for each HealthKit or Google Health Connect category it wants to read or write (steps, active energy, weight, workouts). You can revoke any category at any time from your device settings.

Question 16

Photo logging says 'low confidence' — what now?

Accepted Answer

Retake from more directly above, with better light, and make sure each food item is visible. If it still fails, use barcode, voice, or manual search. We'd rather ask you than give you a bad estimate.

Question 17

My diary shows yesterday's meal under today.

Accepted Answer

This is almost always a timezone issue — check Settings → Preferences → Timezone matches where you are. If it persists, email support@bitebuiltai.com with your device timezone and we'll take a look.

Question 18

Workout data isn't syncing from Apple Watch.

Accepted Answer

Make sure Bite Built AI has permission for Workouts in Settings → Health → Data Access. Workouts sync opportunistically; you may need to open the app once for a recent session to appear.

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